FREQUENTLY ASKED QUESTIONS
Do you offer drainage services?
Yes, we specialise in all drainage repairs and installations, including septic tank installation (both concrete and plastic), addressing commercial and residential drainage issues, and using CCTV video camera inspection to pinpoint the location of blocked drains.
What areas in Christchurch do you cover for drainage issues?
Depending on the nature of the job, we provide services across the South Island region. Our main service area stretches across Christchurch city from Rolleston to Pegasus.
How much do your services cost?
All jobs are different, we offer a complimentary quote service. Contact us today to request a free quote.
What are your hours?
We are open Monday to Friday, 7.00am – 9.00pm for all your drainage servicing needs. For emergencies we can also provide weekend support.
Do you come prepared with the necessary tools for every job?
Absolutely. Our team arrives fully equipped with all the essential tools to ensure efficient problem resolution, our aim is to resolve the issue the first time.
Our comprehensive toolkit is readily available in our fleet of service vans.
Our tools include:
- Water blaster
- Root cutter pump
- Various nozzles
- Ridgid machine (mechanical drain cleaner)
- Plungers
- Drain camera
- Pipe locator equipment, to quickly locate where the blockage is within the pipe
- Attachment for pipe tracking with water blaster
How can I tell if I have a blocked drain?
Signs of a blocked drain include overflowing water and rising levels in toilets, basins, bathtubs or showers – you need to call us to help!
When should I schedule a service with Pooman?
It’s time to call us if you notice overflowing gully traps, sinks, baths, or drains outside your property. We also advise you to book in a maintenance call before winter to ensure all your drainage is working well before heavy rains arrive.
When do I need to contact a plumber?
Plumbing issues such as dripping taps, leaks, problems with the system, shower drips, water pressure irregularities, or hot water issues warrant the expertise of a plumber.
How long does it typically take to receive a response to a service inquiry?
We aim to respond to all inquiries promptly. You can expect to hear back from us the same day or, at the very latest, the next day after reaching out to us. We acknowledge that blocked drains require prompt service. Our service desk team is super helpful and will ensure your job is booked in asap.
What is the usual turnaround time for scheduling a service job?
Our scheduling team works diligently to accommodate your needs as soon as possible. In most cases, we aim to schedule jobs same day or within the week depending on what work is required.
How long does a typical drainage repair or installation project take?
The duration of a project can vary depending on its complexity and scope. We assess each situation individually and provide you with an estimated timeframe during the initial consultation. Generally, smaller repairs may be completed within a day, while larger works may take several days to complete.
Do you offer emergency services on the weekend?
Yes, we understand that some situations require immediate attention and this may fall on the weekend. Weekend work is charged out at a higher rate than our weekly job bookings. Contact us directly for urgent issues, and we’ll prioritise your request accordingly.
Our opening hours are: Monday – Sunday | 7.00am – 9.00pm
What is the expected timeframe for completing camera inspections to locate blocked drains?
Our camera inspection services are conducted efficiently to minimise disruption. Typically, we can pinpoint the location of blocked drains within a single visit, providing you with swift resolution of the issue.
How soon can I expect follow-up communication after a service appointment or project completion?
We value clear communication throughout the service process. After completing a service appointment or project, we’ll follow up with you within 1-2 business days to ensure your satisfaction and address any additional questions or concerns you may have.
